FREQUENT QUESTIONS

Is my payment secure??

Yes. By using our secure online payment system, your payment information is encrypted, you are secured against fraud, and you can make date changes or early cancellations at no cost (please see our cancellation policy )
Please note that your credit card/PayPal account will be charged a secure deposit upon booking.The pending balance will be paid on arrival, If the local tour operator does not accept your booking, the charged amount will be credited back to the account from which the charge was drawn.

How long will I wait to receive my voucher?

This depends on your booking. Some activities are automatically confirmed as soon as you submit your booking. Some of the activities require manual confirmation . These activities will be confirmed within 48 hours. Please be aware that some suppliers do not have office hours on the weekend, so weekend bookings may take a little longer to receive a confirmation.

How do I change information about my reservation??

If you need to make any changes to your booking – such as removing a participant, changing the tour date or time, or editing your contact information, please contact us via phone, Live Chat, or email. You can find more information about contacting us